Shipping policy

Thank you for choosing JANNIEBOUTIQUE for your shopping needs. Below, you'll find our shipping policy to guide you through the process:

1. Shipping Methods and Times:

We offer shipping via standard and expedited methods. Standard shipping generally takes 3-5 business days, while expedited shipping arrives within 1-2 business days. Please note that shipping times may vary depending on factors such as shipping destination, courier delays, and order processing times.

2. Shipping Costs:

Shipping costs are calculated based on the weight of your order, the shipping method selected, and your location. You will see the exact shipping cost at checkout before finalizing your purchase. Keep an eye out for any free shipping promotions we may offer periodically.

3. Order Processing:

Orders are typically processed and shipped within 3 business days of payment confirmation. Orders placed on weekends or holidays will be processed the following business day.

4. Tracking Your Order:

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor your delivery status online through our website or the courier's website.

5. Shipping Restrictions:

Currently, we only offer shipping within the United States. We are unable to ship to PO boxes, APO/FPO addresses, or international destinations. Certain items may also be restricted from shipping due to legal or logistical reasons.

6. Shipping Updates and Communication:

We believe in keeping you informed every step of the way. Expect email notifications regarding order confirmation, shipment confirmation, and delivery updates. Should you have any questions or concerns about your order's shipping status, our customer service team is here to assist you.

7. Shipping Damage or Loss:

JANNIEBOUTIQUE does not assume or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credit for packages that the carrier confirmed as delivered. In the unlikely event that your order arrives damaged or is lost in transit, please contact us immediately. We will work closely with the shipping carrier to resolve the issue promptly and ensure you receive a satisfactory resolution, whether it involves a replacement, refund, or store credit.